Refund policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Refund Shipping (if applicable)

To return your product, you should mail your product to:
Butterfly Loft
17401 Ventura Blvd B19, Encino, CA 91316.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@pulpriothair.com

 

  

Damaged/Defective Product Exchanges (if applicable)

We only replace items if they arrive defective or damaged. Returns of damaged or defective product must be initiated within 5 days of the delivery date. If you received an item that is defective or damaged, send us an email to support@pulpriothair.com with the following information:

Name
Phone Number
Email Address
Order Number
A Brief Description of the Issue
A Photo of the Damaged Product

A customer service representative will contact you.