FAQ

SHIPPING QUESTIONS

We ship from Los Angeles and Kentucky. Most orders received before 12:00 PM will leave from one of our warehouses on the same day we receive the order. We will email you a tracking number once your order has shipped.

Only licensed beauty professionals, salons, and cosmetology schools. This is a professional color line designed for stylist use only. On your first order, you’ll need to enter your cosmetology license information. We verify all licenses.

Within the continental US

1 to 7 products.          $8 flat fee
8 to 11 products.        $4 flat fee
12 products and up.    Free shipping

For Alaska, Hawaii and Canada its an additional $20. We hope to open a warehouse in Canada in the near future which will save time and cost. Stay tuned.

PRODUCT QUESTIONS

Pulp Riot should be applied to clean, dry hair. We recommend taking 1/2” sections and fully saturating the hair. Full saturation is key.

For the brightest and truest color tone results, apply on pre-lightened hair. No developer should be used. We do not recommend conditioning the hair right before applying the color, because some conditioners can act as a barrier, not allowing the color to properly adhere (this is especially true of deep conditioning treatments.)

The processing time is 20-40 minutes without heat. We recommend the maximum processing time to give the best color results. After processing, we recommend rinsing with cool water, without shampoo. Conditioning the ends is optional.

Pulp Riot lasts longer. Why? Because we use superior quality dyes. When formulating color, there are thousands of choices of dyes, and we did not skimp or cut corners, whatsoever.

Generally, for most people, the deeper tones can last up to 42 washes, and the lighter tones up to 25 washes until the color is fully out. With Pulp Riot, the color fades true to tone.

Note, with all color lines, there are a variety of factors that can influence how quickly hair color fades, including: the porosity of the hair, what level the hair is, exposure to sun, the shampoo and conditioner you use, how often you wash your hair, the type of water used, if certain medications are used, environmental elements, genetics, etc.

For maximum hair color longevity, we recommend that you shampoo and condition with sulfate-free and sodium chloride free products and rinse using tepid water up to 3 times a week, or use a dry shampoo. To make the color last longer, when cleansing we recommend shampooing the root area, but not let the shampoo sit on the rest of the hair for any lengthy period.

Exposing the hair to well water, chlorinated water, or salt water may compromise the hair color.

Proper application is important to increasing the lifespan of the color. Pulp Riot should be applied to clean, dry hair. We do not recommend conditioning the hair right before applying the color, because some conditioners can act as a barrier, not allowing the color to properly adhere (this is especially true of deep conditioning treatments.) No developer should be used.

We recommend taking ½” sections and fully saturating the hair with the color. Full saturation is key. The color should process for 20 to 40 minutes, without heat. After processing, we recommend rinsing with cool water, without shampoo. Conditioning the ends is optional.

Mercury is silver. It can be used on it’s own or mixed with other colors to dilute the other colors and give them a slight iridescent/metallic quality. If using on it’s own, the hair should be lifted to a level 9 or 10. Mercury has a violet/blue base. Smoke is charcoal grey. It can be used on it’s own or mixed with other colors to give them more of a deeper, smoky quality.

Smoke has a blue base. Smoke is amazing, but there are a couple of things to consider: On certain levels of hair, Smoke has a beautiful dark grey/denim quality, and if the hair has some yellow in it, since Smoke has a blue base, you may see some green.

Noir is black. It can be added to other colors to make them darker, but it can easily overpower other colors, so you just want to add a drop or two. It can also be used to create a darker root. Noir has a blue base, so remember this if you mix Noir with other colors. Also, because Noir is so pigmented, when placing Noir next to other colors, care should be taken to rinse the section with Noir on it separately from the other colors to avoid any bleeding.

Yes, Pulp Riot colors can all be mixed with each other to created custom colors.

Generally Pulp Riot colors don’t bleed like other color lines. You can see on our Instagram feed, hundreds of different photos where one color is placed next to another color without any bleeding.

To minimize bleeding, you can hold the lighter pieces out of the shampoo bowl for as long as possible before rinsing after processing. Noir is our most pigmented color; therefore, care should be taken when placing it directly next to a lighter color to minimize the chance of bleeding.

OTHER QUESTIONS

Our company is unique because we started with providing education before creating the products. We revolutionized the way education is delivered in the beauty industry and we’re committed to reshaping education from the traditional methods to new and exciting methods to educate, entertain, and inspire, and that utilize the latest technology.

Our education events are designed to foster a positive community of stylists and salon owners. We create events where stylists can mingle, inspire each other, meet friends they know from social media, and form new lasting friendships. As such, when we host an education event at a salon, we require an inclusive, open format that allows stylists from other salons to attend the event. In other words, we rarely educated individual salons, but instead think of the salon as an open and inclusive venue where we can help build a “cooperation not competition” community. Hosting an event at a salon is not an endorsement of that salon.

Fortunately, Pulp Riot doesn’t require traditional (and boring) product knowledge education. Instead we teach the latest techniques through a unique hands-on format.

We also created an innovative event called Pulp Riot lab, that creates a unique environment for ultimate creativity, where stylists work side by side, collaborating on creative color masterpieces. We bring a photographer and/or videographer to capture the looks and provide the stylists with top quality social media content to help their careers.

We also teach at some of the largest hair shows in North America.

Finally, we are working on a series of tutorials designed to teach techniques and inspire artists to reach new levels of creativity. Stay tuned.